Once a job is gained WCNjobs continues to help both the employer and new employee to ensure that the job match continues to work for both parties.
A customised At Work Support Plan is created. This plan contains details on continuous actions and accountabilities from both WCNjobs, the employee and the employer, including the schedule and frequency of contact to occur. These actions are written down and monitored. All such planning is directly targeted toward the smooth maintenance of the working arrangement for all involved.
At Work Support is undertaken for as long as it is needed. For most people a plan is made for an optimum time frame of 52 weeks in a job. As all aspects of our service delivery, this is readily customisable to be shorter or longer, and in some cases, the support continues indefinitely provided an independent assessment indicates that the need for support remains. This support includes what is technically known as Flexible Ongoing Support, Moderate Ongoing Support or High Ongoing Support. The level of support will be adjusted when and if required. WCNjobs meets job seekers and employers at the workplace as often as required and finds personnel who are best suited to deliver At Work Support for each new employee and/or the employer.
WCNjobs focuses primarily upon ensuring a new employee can adequately fulfill a role, however if necessary, WCNjobs will source and engage relevant skills training to improve an employee’s skills in relation to their position. For example, this can include assisting a new employee to obtain a forklift license if their position is a warehousing type of job.
WCNjobs also provides on-the- job coaching where necessary. This occurs in consultation with the new employee and their employer. The employer must approve a WCNjobs representative’s presence in the
workplace for this to occur.
As some new employees will continue to have support needs outside of work, WCNjobs engages any relevant services, or WCNjobs will be assist the employee to maintain their connections to support services; including attending counselling to address personal issues and/or other barriers.
WCNjobs’ At Work Support increases in intensity at commonly-identified peak attrition times and when indicators of risk are identified for either the new employee or employer.
For many people with disability who commence employment after some time out of work the challenge of starting work includes stretching the finances to ensure that they are presentable and able to get to work on time. WCNjobs will often provide:
- Work clothing and personal work equipment if necessary.
- Travel assistance as appropriate. This may be support to pay for a MYKI top up; fuel assistance or travel training..
- Workplace modifications for employees with disability.
A workplace modification is equipment that a person with disability will use to help them to perform their job.
This may be software to increase the size of the font for someone who struggles to read a computer screen as they are visually impaired; it may be alarms which vibrate for those who are deaf or hearing impaired; or it may be a lifting device for someone with a physical condition. These are often government funded using the Employee Assistance Fund (jobaccess.gov.au).